We are committed to your satisfaction. Returning a product can be stressful on customers so we`re here to help you get it right the first time. Our talented product experts are available to help you select the right product for your needs and application. We encourage you to take advantage of our expertise before making your purchase.
If a return is necessary, your sales associate can help facilitate the return. To start the return process, call or email us. Your salesperson will contact you and aid you with your return.
Please note that bedding cannot be returned unless specifically approved by the manufacturer of the bedding. Even defective bedding cannot be returned if there are stains of any kind on the bedding. The reasons for these rules are that there are laws that govern us having used bedding in our warehouse because of health hazards.
THE PRODUCT DOES NOT MEET YOUR NEEDS
If you are not satisfied with your purchase, you may return the product within 14 days of receiving it. To begin the return process, you must notify your product expert within the 14 day grace period. Products must be returned in brand new condition and packaged in their original box including all packing materials, manuals, blank warranty cards and accessories included. Products must also be free of any cosmetic damage.
Products that do not meet these requirements may not be eligible for return or will incur a 20 percent restocking fee. Any product that has been installed or attempted to be installed cannot be returned. Shipping and handling charges from our warehouse are non-refundable. Customers are responsible for shipping charges incurred when returning a product.
Special order merchandise is designated as any item that we do not normally carry in our inventory. Special order merchandise is not eligible for return or exchange unless it is damaged or defective.
The customer agrees to the terms and conditions published above when they place a completed order with our company.